HELP & SUPPORT
Lost In Me — Relax & Unwind
We're here to help you get the most out of Lost In Me. Below you'll find answers to commonly asked questions and ways to get in touch with our support team.
GETTING STARTED
What is Lost In Me?
Lost In Me is a relaxation and wellness app designed to help you slow down, breathe deeply, and enjoy soothing sounds and calming visuals. It features curated soundscapes, a sound mixer, emotional check-ins, gentle affirmations, and beautiful visual themes.
How do I download the app?
Lost In Me is available on the Google Play Store. Simply search for "Lost In Me" or follow the link to download it directly to your Android device.
Is the app free?
Lost In Me is free to download and use. Some features or content may be available through optional in-app purchases in the future.
FEATURES
How does the Sound Mixer work?
The Sound Mixer lets you blend multiple sounds together to create your perfect soundscape. You can combine ambient sounds like rain, ocean waves, crackling fire, and forest ambiance with music tracks. Each sound has its own volume slider so you can adjust the mix to your liking.
What is "Know Your Feelings"?
Know Your Feelings is a guided emotional check-in feature. It helps you identify how you're feeling and responds with an experience tailored to your current mood — whether you need help sleeping, calming anxiety, or simply understanding your emotions better.
What are the visual themes?
Lost In Me offers beautiful visual themes like Starry Night, Deep Ocean, and Twilight Glow. Each theme features gentle animations that create a soothing visual backdrop while you listen to your soundscapes. You can switch between themes at any time.
How do affirmations work?
As you relax with your chosen soundscape and visual theme, gentle affirmations will appear on screen — comforting messages like "Your best is enough today" and "You're exactly where you need to be." These are designed to help ground you in the moment.
TROUBLESHOOTING
The app is not playing any sound
Please check the following:
- Make sure your device volume is turned up and not on silent/vibrate mode.
- Check that no other app is using the audio output (e.g., a phone call or another media app).
- If using Bluetooth headphones, ensure they are properly connected.
- Try closing and reopening the app.
The app crashes or freezes
If you experience crashes or performance issues:
- Ensure you have the latest version of Lost In Me installed from the Google Play Store.
- Restart the app by force-closing it and reopening.
- Restart your device.
- If the issue persists, please contact us with details about your device model and Android version.
Battery usage seems high
The visual animations and audio playback may use some battery. To reduce battery usage, you can dim your screen brightness or turn off the screen while listening — the audio will continue to play in the background.
ACCOUNT & DATA
What data does the app collect?
We take your privacy seriously. For full details on what data we collect and how we use it, please review our Privacy Policy.
How do I delete my data?
If you would like to request deletion of any data associated with your use of Lost In Me, please contact us at support@izanamiart.com and we will process your request promptly.
CONTACT US
If you have any questions, feedback, or need help with anything not covered above, we'd love to hear from you.
We aim to respond to all inquiries within 48 hours.
When contacting us about a technical issue, please include:
- Your device model (e.g., Samsung Galaxy S24, Pixel 8)
- Android version (e.g., Android 14)
- App version (found in app settings)
- A description of the issue and steps to reproduce it
Thank you for using Lost In Me. We hope it brings you peace and calm.